Hireshore

Customer Support and Web Development

Kathmandu, Nepal

Case Study

Hireshore

Customer Support and Web Development

Kathmandu, Nepal

Hireshore Expands Its Support and Development Teams with TalentSathi

Hireshore needed skilled Customer Support Associates for night shift operations along with a dedicated WordPress Developer to strengthen its service delivery and web production capacity. TalentSathi sourced and placed three Customer Support Associates and one WordPress Developer, ensuring faster response times, stable support operations, and improved development workflows.

3 Weeks

Time-to-Hire

All four roles sourced, vetted, and onboarded within three weeks.

4 Key Hires

Team Expansion

Three Customer Support Associates (Night Shift) and one WordPress Developer.

2x Faster

Support and Development Output

Improved ticket handling speed, faster task execution, and smoother delivery workflows.

100%

Quality Delivery

New hires fully productive from day one across both support and development functions.

The Challenge

Hireshore needed a reliable night-shift support team to handle customer tickets and maintain service quality around the clock. Alongside this, the company required a skilled WordPress Developer to manage client websites, updates, and new build tasks. Traditional hiring cycles made it difficult to fill multiple roles quickly without affecting client delivery.

Goals

Quickly hire multiple night-shift customer support staff Onboard a capable WordPress Developer for ongoing web projects Reduce time-to-hire and improve operational stability Strengthen support speed and development quality

Our Solution

TalentSathi executed a multi-role hiring sprint, sourcing strong candidates for both support and development requirements. All hires were onboarded smoothly and aligned with Hireshore’s processes, ensuring stable support performance and efficient web development cycles.

Result

100% of roles filled on time Stronger night-shift coverage and faster ticket resolution Improved web development output with a dedicated WordPress Developer Enhanced reliability and consistency across delivery operations

Client Testimonial

“TalentSathi helped us fill multiple critical roles quickly. The customer support team and WordPress developer became productive immediately and strengthened our delivery capabilities.”

Kunal Sah
Founder, Hireshore

Ready to Find Your Next Talent Employee?

Get In Touch For a Free consultation