TalentSathi proudly announces the successful placement of Anjolina Pradhan as a Customer Service Representative (CSR) Intern at Sum1, Kathmandu. With strong communication skills, leadership qualities, and experience handling diverse groups in event and volunteer roles, Anjolina is ready to excel in the dynamic world of customer service.
Full Success Story
Sum1 was searching for a proactive, detail-oriented, and empathetic Customer Service Representative Intern who could handle customer inquiries, provide accurate information, resolve issues professionally, and maintain high standards of communication. The role also required someone who could work in a fast-paced environment, document customer interactions, and collaborate effectively with the team—while demonstrating a natural ability to build rapport and ensure customer satisfaction.
During the screening process, Anjolina Pradhan emerged as a standout candidate with the right balance of communication skills, confidence, and customer-facing experience. Her background in organizing events, managing diverse groups, and resolving participant concerns showcased strong problem-solving abilities—an essential requirement for any customer service role.
Her experience in conducting fundraising programs, handling team coordination, ensuring smooth event flow, and resolving challenges demonstrated her ability to stay calm under pressure. As a member of the KIEC Speaking Club, she developed impressive public speaking skills, group discussion capabilities, and debate confidence—all directly aligned with the communication demands of a CSR.
Additionally, her volunteer work at Asmita English School as a scout, where she managed audiences, assisted with stall organization, and supported school programs, highlighted her ability to take responsibility and interact with people professionally.
With her educational foundation in Science, exposure to leadership activities, and natural commitment to helping others, Anjolina fit perfectly into Sum1’s customer-centric environment.
After rounds of evaluation and coordination handled by TalentSathi, she secured the role and is now beginning her professional journey in customer service—equipped with dedication, enthusiasm, and a strong willingness to grow.
Candidate Highlight: Why Anjolina Was the Perfect Fit
- Confident communicator with strong English proficiency
- Experience handling events, audiences, and team coordination
- Proven ability to resolve problems professionally
- Strong organizational skills and attention to detail
- Quick learner who adapts well to fast-paced environments
- Leadership and teamwork experience through multiple volunteer activities
- Empathetic, approachable, and committed to delivering excellent customer experiences
About Sum1
Sum1 is a growing organization based in Kathmandu, committed to delivering excellent customer service through systematic, efficient, and people-focused operations. The company promotes learning, smooth workflows, and high-quality customer engagement—making it a great place for young professionals to build their careers in customer support.
TalentSathi’s Role in the Successful Placement
TalentSathi played a key role in connecting Sum1 with the ideal candidate by:
- Understanding their need for a confident, customer-focused CSR intern
- Shortlisting candidates with exceptional communication and problem-solving skills
- Evaluating personality traits essential for customer service roles
- Coordinating interviews and fast-tracking the hiring process
- Ensuring a smooth match between company expectations and candidate strengths
TalentSathi continues to empower Nepali youth by bridging the gap between talent and opportunity.
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