TalentSathi proudly announces the successful placement of Ashutosh Chaurasiya as a Customer Support Associate at Hireshore. With several years of experience in customer success roles and a strong IT background, Ashutosh brings the perfect blend of communication, technical ability, and client-handling expertise to support a global marketplace environment.
Success Story: How Ashutosh Chaurasiya Joins Hireshore as Customer Support Associate
Hireshore, a growing global service provider, needed a dedicated, efficient, and well-experienced Customer Support Associate capable of managing high-volume user interactions through Zendesk, offering quality assistance, and maintaining customer satisfaction across international time zones.
Among the candidates screened, Ashutosh Chaurasiya stood out for his robust customer success background, strong communication skills, and proven record of handling client relationships in tech-driven companies. His experience managing support operations, training users, resolving technical issues, and working with global teams made him the ideal match for this fast-paced support role.
Full Story: Ashutosh’s Journey to Hireshore
Ashutosh completed his BSc (Hons) in Computing from Softwarica College of IT and E-Commerce, affiliated with Coventry University (UK). With a solid academic foundation in IT and strong communication skills, he naturally transitioned into customer-facing technical roles early in his career.
Over the years, he has gained extensive experience in customer success roles at respected companies:
Proshore – Technical Customer Success Executive
May 2024 – Present
- Providing technical support through email and Skype
- Managing client requirements and small WordPress design changes
- Handling domain setup, theme installation, and product deployment
- Maintaining communication with clients and internal development teams
RewaSoft Pvt. Ltd – Senior Customer Success Executive
March 2023 – March 2024
- Led customer success operations and managed a team
- Conducted meetings, requirement gathering, and coordination with dev teams
- Trained clients via field visits and online sessions
- Managed business growth opportunities and daily follow-ups
Evolve Pvt. Ltd – Senior Customer Success Executive
Dec 2020 – Feb 2023
- Delivered client training (online + onsite)
- Managed customer relationships and requirement handovers
- Prepared training presentations and reports
- Worked with SQL queries to extract data from internal databases
Ashutosh’s technical abilities extend beyond communication; he is skilled in:
- Microsoft Office Suite & Excel reporting
- Hubspot CRM, JIRA, Trello, Agile workflow
- WordPress theme installation
- HTML, CSS, JavaScript basics
- Business Intelligence tools (Power BI, QuickSight)
With his experience across multiple SaaS environments and his strong problem-solving mindset, he aligned seamlessly with Hireshore’s need for a high-quality Customer Support Associate capable of managing US-shift operations.
Candidate Highlight: What Makes Ashutosh the Right Fit
- 1+ years of strong customer support experience across SaaS and digital services
- Hands-on Zendesk-style communication workflows (email, Skype, chat support)
- Client training, onboarding, and technical assistance experience
- Strong documentation skills and ability to manage tickets efficiently
- Excellent English communication (written + spoken)
- Ability to multitask, solve client issues independently, and escalate when needed
- IT background enabling him to understand and troubleshoot user issues faster
Ashutosh combines empathy, professionalism, and technical proficiency—making him a valuable addition to Hireshore’s global customer support team.
About Hireshore
Hireshore is a rapidly expanding service provider that delivers staffing and support solutions for global businesses. Trusted for its responsiveness, professional reliability, and process-driven operations, Hireshore continues to scale by bringing on board talented individuals who can provide exceptional service across worldwide markets.
The company values:
- User-first support experience
- Fast problem resolution
- Clear communication
- Global-standard professionalism
- Strong internal collaboration
Ashutosh’s background aligns perfectly with these expectations.
TalentSathi’s Role in the Placement
TalentSathi successfully handled the entire recruitment cycle, including:
- Candidate sourcing
- Skill evaluation and shortlisting
- Communication and interview coordination
- Profile matching with the client’s expectations
- Fast-tracking the hiring process for timely onboarding
This successful placement highlights TalentSathi’s dedication to connecting top professionals with the right opportunities across Nepal’s evolving digital job market.
Closing CTA
At TalentSathi, we take pride in bridging the gap between skilled Nepali talent and career-defining opportunities.
Are you looking to hire the best customer support professionals?
Or searching for your next big career opportunity?
Visit: talentsathi.com
Email: [email protected]
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