TalentSathi is proud to announce the successful placement of Nishal Poudel as a Customer Support Associate at Hireshore. With over two years of hands-on experience in SaaS support environments and strong proficiency in Zendesk, Nishal brings exceptional communication, empathy, and technical troubleshooting skills to this global support role.
Success Story: How Nishal Poudel Joins Hireshore as Customer Support Associate
Hireshore, a rapidly growing global marketplace helping users rent private pools by the hour, required a skilled, reliable, and customer-centric support professional who could manage high-volume inquiries, troubleshoot booking issues, and assist US-based users during night shifts.
Among all applicants, Nishal Poudel stood out due to his proven customer service excellence, Zendesk expertise, and strong problem-solving abilities. His ability to communicate clearly, resolve issues quickly, and maintain high satisfaction scores made him the perfect fit for Hireshore’s customer-first culture.
Full Story: Nishal’s Path to Joining Hireshore
Nishal has built a strong foundation as a support professional, successfully assisting users in fast-paced online marketplace and SaaS ecosystems. With over 2 years of Customer Support experience, he has demonstrated consistent performance, adaptability, and empathy — qualities essential for a global customer-facing role.
Customer Support Associate – IT Solution Pvt. Ltd (Remote)
March 2022 – Present
- Handled customer inquiries across Zendesk email, chat, and phone with professional communication
- Maintained 95%+ customer satisfaction scores through timely issue resolution
- Assisted users with booking concerns, product usage guidance, and troubleshooting
- Documented user cases and insights to help improve internal workflows
- Collaborated with engineering and product teams to identify recurring user issues and propose improvements
Nishal’s strong technical skills in CRM systems, live chat tools, and customer experience optimization further elevated his profile. His certifications, including Zendesk Support Training and Customer Service Fundamentals, strengthened his candidacy for working with a global brand like Hireshore.
His passion for helping users, his calm problem-solving approach, and his ability to work independently during international time zones aligned perfectly with the expectations for this role.
Candidate Highlight: Why Nishal Was the Ideal Match
- 2+ years of proven customer support experience
- Expert-level proficiency in Zendesk (email, chat, phone workflows)
- Strong conflict-resolution and user empathy skills
- Experience supporting online marketplace users
- Ability to multitask and manage high-priority issues
- Excellent written and verbal English communication
- Ability to work independently in a remote US-timezone support role
Nishal’s track record, technical understanding, and customer-first mindset made him a standout choice for Hireshore’s support team.
About Hireshore
Hireshore connects users with private pool owners, offering a unique and growing marketplace experience. With rapid expansion across global markets, the company prioritizes:
- High-quality customer experience
- Fast and accurate support
- Professional communication
- Reliable issue resolution
- Continuous service improvement
Bringing in experienced professionals like Nishal ensures their customers continue to enjoy a smooth, delightful user journey.
TalentSathi’s Role in the Hiring Process
TalentSathi led the complete recruitment cycle — from sourcing and screening to coordination and final placement. Our process included:
- Identifying candidates with customer-centric backgrounds
- Assessing Zendesk proficiency and communication skills
- Matching technical and soft skills with client expectations
- Coordinating interviews and ensuring timely selection
- Supporting onboarding and transition
This placement highlights TalentSathi’s commitment to delivering fast, reliable, and quality recruitment solutions for both clients and candidates.
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TalentSathi continues to connect Nepal’s top talent with leading national and global companies.
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