TalentSathi is pleased to announce the successful placement of Pappu Shah as a Client Success Specialist for one of our renowned Australian SaaS clients. With hands-on experience in customer support, technical troubleshooting, and B2B communication, Pappu brings the perfect blend of technical competence and customer-first mindset.
Full Story
Our Australian client was seeking a Client Support Executive / Client Success Specialist to handle chat, email, and phone support for their fast-growing property management software platform. The ideal candidate needed to excel in:
- Technical troubleshooting
- Client communication
- Ticket management using systems like Intercom
- Email, chat & phone support
- Clear and empathetic customer handling
- Problem-solving and cross-team collaboration
- Weekend support and high reliability
During our rigorous TalentSathi screening, Pappu Shah stood out immediately.
Why Pappu Was the Perfect Fit
Pappu’s background demonstrates a consistent blend of technical support experience, customer service excellence, and strong communication skills, making him a direct match for the role.
Experience Highlights
1. Network Technical Support – TechMinds Network
Pappu quickly advanced to Network Support Technician, where he:
- Managed customer queries efficiently
- Diagnosed and solved network issues using command-line tools
- Handled escalations and maintained service reliability
- Used ticketing systems to ensure timely resolution
This aligned strongly with the client’s expectations for analytical troubleshooting.
2. Web & Email Support (B2B) – Thulo Inc.
He gained experience in:
- Email and website support
- Technical issue diagnosis
- Helping B2B customers navigate platforms
- Creating support documentation
- Using HTML, CSS, cPanel, WHM, and basic server tools
This made him an excellent fit for supporting a SaaS platform.
3. Software & Engineering Foundation
With a B.Tech in Computer Engineering and internship experience using ASP.NET, Angular, SQL, Git, and full-stack fundamentals, Pappu brings technical literacy that enhances his support abilities.
4. Strong Communication & Customer Skills
His experience in both technical support and customer-facing roles showcases his ability to:
- Communicate clearly
- Explain technical concepts in simple terms
- Maintain professionalism under pressure
- Deliver empathetic, solution-oriented support
These strengths directly matched the client’s needs for a weekend and weekday support specialist.
Candidate Highlight
Name:
Pappu Shah
Role:
Client Success Specialist / Client Support Executive
Key Strengths:
- Email, Chat & Phone Support
- Technical troubleshooting
- Ticketing system expertise
- B2B customer support
- Web hosting tools: cPanel, WHM
- Network troubleshooting
- HTML, CSS, basic backend logic
- Strong communication and critical thinking
- Fast learner and multitasker
About the Hiring Company
The Australian client is a rapidly scaling SaaS company providing innovative property management software designed to streamline operations for real estate managers. Their focus on customer satisfaction, platform reliability, and proactive support demanded a dependable Client Success Specialist—one who could balance technical problem-solving with clear customer communication.
Pappu was the perfect match.
TalentSathi’s Role in the Hiring Success
TalentSathi managed the complete recruitment lifecycle:
- JD mapping and requirement analysis
- Technical and communication skill assessment
- Customer support scenario screening
- Cultural fit evaluation
- Coordination of interview rounds
- Final onboarding and documentation
This successful placement highlights TalentSathi’s commitment to connecting skilled Nepali professionals with global SaaS and tech companies.
Closing CTA
Are you looking to hire dependable Client Support Executives, Customer Success Specialists, or Technical Support talent from Nepal?
Or seeking international career opportunities in tech and support?
Visit www.talentsathi.com — Nepal’s trusted platform for global placements and premium talent hiring.
