TalentSathi is pleased to announce the successful placement of Ranish Manandhar as a Customer Support Associate for Hireshore’s global client. With 4+ years of experience in customer service, team supervision, and support operations, Ranish brings proven expertise that aligns perfectly with the client’s fast-growing customer marketplace platform.
Full Success Story
Hireshore’s client — a fast-growing global pool rental marketplace, connecting pool owners with renters — required a Customer Support Associate capable of delivering smooth, professional, and timely support across email, chat, and phone using Zendesk.
They were searching for someone who could:
- Handle customer inquiries, bookings, complaints & troubleshooting
- Maintain high satisfaction through effective communication
- Escalate priority issues with accuracy
- Work independently in a fast-paced, remote environment
- Support users across US timezone night shifts
- Document interactions for product and service improvements
- Use tools like Zendesk, CRM platforms, and support dashboards
The role demanded not just support experience — but leadership capability, adaptability, and exceptional communication skills.
After reviewing numerous applicants, Ranish Manandhar stood out immediately.
Why Ranish Was the Ideal Choice
With over four years of professional customer service experience, including senior supervisory positions, Ranish brought all the qualities Hireshore’s client was looking for.
Key Highlights From His Career:
Customer Service Supervisor – Codavatar Tech (KrispCall)
- Led a support team delivering high-quality customer service
- Prepared performance reports and coached frontline agents
- Conducted interviews to improve recruitment efficiency
- Worked directly with CRM and support technologies
Customer Service Supervisor – Orbitel Solution
- Managed performance, training, and service improvements
- Analyzed customer feedback to elevate service quality
- Delivered consistent leadership in a high-volume environment
Customer Service Representative — Orbitel Solution & Ncell (Rolling Plans)
- Handled large volumes of calls, chats, and emails
- Resolved issues with professionalism and speed
- Documented cases across CRM systems
- Earned “Agent of the Month” for three consecutive months
Ranish also brings strong technical skills including:
- Advanced Zendesk, Salesforce, Zoho CRM
- Microsoft Office (Excel, Word, PowerPoint)
- Technical troubleshooting
- Generative AI familiarity
His communication abilities, leadership background, and ability to thrive in fast-paced customer-facing roles made him the perfect addition to the customer support team.
Candidate Highlight
Name: Ranish Manandhar
Role: Customer Support Associate
Experience: 4+ years in customer service, team leadership, and support operations
Strengths:
- Zendesk expertise
- Supervisory experience
- Excellent communication
- Strong problem-solving skills
- High customer satisfaction track record
- Proven support performance in high-pressure environments
Ranish’s professionalism and customer-first mindset ensure he will provide exceptional support to global users.
About the Hiring Company (Hireshore’s Client)
Hireshore’s client is an innovative online marketplace where users can rent private swimming pools by the hour — a rapidly growing concept across the US. Their platform requires dependable customer support professionals who can manage bookings, inquiries, complaints, and user assistance with precision and care.
With increasing global traffic, they needed a skilled support specialist who could maintain service quality — especially during US hours.
Ranish is exactly that.
TalentSathi’s Role in the Hiring Process
TalentSathi managed the entire recruitment cycle by:
- Screening candidates with strong customer support backgrounds
- Evaluating Zendesk and communication proficiency
- Aligning work experience with marketplace support needs
- Coordinating final interviews and client assessments
- Ensuring smooth onboarding into Hireshore’s global support team
We are proud to support Hireshore with highly skilled customer service talent from Nepal.
Closing CTA
Looking to hire top customer support talent from Nepal?
Or searching for global remote opportunities in tech, support, or operations?
Visit TalentSathi.com — Your Trusted Recruitment Partner.
