TalentSathi is proud to share a detailed success story of how Srishti Sah joins DNS Technology as Social Media Handler & Customer Service Representative (CSR) through our structured and efficient recruitment process. This placement highlights the importance of connecting digitally skilled, customer-oriented professionals with companies seeking to strengthen both their online presence and customer experience.
Overview: Why the Role of Social Media Handler & CSR Matters
In today’s digital-first business environment, companies across Nepal increasingly require professionals who can manage both customer interactions and brand visibility. Organizations like DNS Technology rely on individuals who can engage customers across channels while representing the brand consistently on social media.
The dual-role of Social Media Handler & CSR has become essential due to:
• Increased dependence on online customer communication
• Growing importance of engaging social media storytelling
• Rising expectations for prompt issue resolution
• Need for authentic brand representation through digital content
According to global customer experience and engagement standards, brands that combine efficient customer service with strong social media interaction see improved satisfaction levels and long-term customer loyalty.
Outbound link: https://www.salesforce.com/resources/articles/customer-service-experience/
This makes the Social Media Handler & CSR position a pivotal role in modern business operations.
Candidate Success: Why Srishti Sah Joins DNS Technology as Social Media Handler & CSR
TalentSathi evaluated several candidates with customer service and social media engagement backgrounds. Srishti Sah stood out due to her versatility, communication skills, and prior experience in customer support, HR assistance, and backend documentation.
Her background includes:
• Fixed Assets Management Assistant at Techminds Network Pvt. Ltd
• HR & Front Desk Support (scheduling interviews, documentation, queries handling)
• Customer call handling and payment-related support
• Ledger and Excel-based financial tracking experience
• Backend system familiarity using SQL for voucher creation
• Report and presentation preparation
• Strong adaptability, communication, and multitasking skills
These combined skills positioned Srishti as a highly capable candidate for a role requiring both digital fluency and people-centric service delivery.
Her professional experience showed she could manage diverse responsibilities—from customer conversations to backend operations—making her an ideal match for DNS Technology’s hybrid position.
How This Placement Happened – Inside the TalentSathi Process
To ensure the right candidate was selected, TalentSathi followed a structured evaluation and screening approach that aligned DNS Technology’s requirements with suitable candidate skill sets.
Step 1 – Understanding the Social Media & CSR Role Requirements
The hiring team at DNS Technology needed someone who could:
• Engage with customers across phone, email, and social channels
• Respond to inquiries, resolve issues, and maintain professionalism
• Create engaging social media content aligned with brand voice
• Represent the brand authentically through posts, stories, and videos
• Collaborate with the marketing team for creative content
• Stay updated on digital trends and apply strategies
• Gather customer feedback for service improvement
• Manage multiple tasks within deadlines
This role required a blend of communication, creativity, digital understanding, and customer-handling expertise.
Step 2 – Matching Skills With the Job Demands
TalentSathi identified that Srishti’s background aligned strongly with the expectations through:
• Customer service call-handling experience
• Front desk communication and query management
• Record-keeping, documentation, and HR support
• Experience with creating Excel-based reports
• Backend and database familiarity (SQL)
• Ability to adapt quickly and work across departments
• Professional writing and communication skills
Although her earlier roles were not directly in social media, her adaptability, communication abilities, and eagerness to learn made her a strong fit for a dual-role that values flexibility and creativity.
Her confidence and readiness to expand her skill set impressed both the recruitment team and the client.
Step 3 – Final Selection & Offer
After interviews and discussions, DNS Technology recognized Srishti’s potential to handle both customer communication and brand representation effectively. Her ability to communicate clearly, manage tasks responsibly, and collaborate with teams contributed to a strong impression.
The offer was extended and accepted smoothly, allowing DNS Technology to onboard a versatile professional capable of handling dynamic responsibilities.
Company Overview – About DNS Technology
DNS Technology, located near Anamnagar, Singhadurbar Purbigate, is a growing organization known for its commitment to service quality, digital engagement, and customer satisfaction. With an expanding customer base and increasing online presence, the company places strong importance on integrating customer communication with brand storytelling.
As digital platforms become central to business communication in Nepal, DNS Technology continues to strengthen its team with multi-skilled professionals capable of supporting both operational and marketing functions.
Learn more about digital customer experience fundamentals:
Outbound link: https://www.salesforce.com/resources/articles/customer-service-experience/
Why This Hiring is a Success Story
This placement reflects the effectiveness of TalentSathi’s recruitment process and the value of strategic talent matching:
• Strong alignment between the candidate’s strengths and the company’s needs
• Enhanced customer communication for DNS Technology
• Improved online brand presence through authentic content creation
• Opportunity for Srishti to grow into a multi-disciplinary digital role
• Long-term value for the business through improved service & engagement
Srishti’s adaptability and learning mindset ensure she can excel in a role that requires both creativity and customer empathy.
Conclusion
The journey of how Srishti Sah joins DNS Technology as Social Media Handler & CSR highlights TalentSathi’s commitment to placing motivated, versatile, and capable professionals in roles that support Nepal’s modern business landscape.
If your organization is looking for reliable recruitment support for customer service, social media management, digital roles, or administrative positions, TalentSathi is ready to assist.
Visit https://talentsathi.com to request a hiring consultation.
