TalentSathi is proud to announce the successful placement of Yunesh Khadgi as a Senior Client Success Specialist & Technical Support Lead for one of our Australian clients. With 10+ years of experience in customer support, operations leadership, team management, and client communication, Yunesh brings unmatched expertise to this foundational role.
Full Story
Our Australian client was looking for a founding member to build and lead their entire Technical Support and Client Success division—someone with the ability to handle:
- Technical troubleshooting
- Client success management
- Support documentation
- Team leadership
- KPI management
- Operational optimization
Among all the applicants, Yunesh Khadgi stood out as the perfect match due to his 13+ years of progressive experience in telecom, e-commerce, VAS, BPO operations, and enterprise-level customer experience leadership.
A Proven Leader in Customer Experience & Support Operations
Yunesh brings a rich background from leading organizations such as:
- Daraz Kaymu | Alibaba Group
- Smart Telecom Pvt. Ltd.
- Janaki Technology (Sparrow SMS)
- Rolling Plans (NCELL Project)
His experience includes:
- Managing teams of 250+ support agents
- Conducting performance reviews, training, and coaching
- Handling high-volume support operations across voice, email, chat, and CRM
- Executing process improvements, SOP development, and KPI tracking
- Increasing NPS from 45% to 60% through strategic optimization
- Running cost-saving initiatives such as automated call systems
- Managing contact center workflows, call quality audits, and customer success metrics
Expertise in Client Success & Technical Support
Yunesh’s background aligns perfectly with the client’s expectations:
- Strong proficiency in support systems like CRM, ticketing tools, call center systems
- Ability to deliver webinars, demos, training sessions
- Exceptional communication and leadership skills
- Hands-on experience in customer retention, upselling, and account success
- Deep understanding of service-level frameworks (SLAs, KPIs, CSAT, NPS, AHT)
His ability to break down complex issues, communicate solutions effectively, and manage both clients and internal teams is what made him the top choice for this position.
Why the Client Selected Yunesh
The client specifically noted Yunesh’s:
- Extensive leadership experience
- Strategic mindset in improving customer satisfaction metrics
- Ability to build support processes from scratch
- Skill in mentoring and managing teams
- Technical familiarity with support tools and workflows
- Exceptional communication and problem-solving approach
For a role that required a founding, leadership-driven, customer-facing professional, Yunesh excelled in every evaluation round.
Candidate Highlight
Name:
Yunesh Khadgi
Role:
Senior Client Success Specialist / Technical Support Lead
Key Strengths:
- 13+ years in customer service, client success, and contact center management
- Strong expertise in KPI design, performance analysis, and process optimization
- Leadership experience managing 200+ agents
- Proven record of improving NPS, CSAT, and issue-resolution metrics
- Skilled in troubleshooting, team coaching, and client onboarding
- Experience with telecom, VAS, e-commerce, and enterprise support systems
- Award-winning performance in customer service leadership
About the Hiring Company
The Australian client is a rapidly growing software company expanding its global support infrastructure. They required a senior-level, experienced, and self-driven leader to establish:
- Technical Support Processes
- Client Success Workflows
- Knowledge Base & Documentation
- SLA & KPI Management
- A scalable support team foundation
Yunesh’s background and leadership approach aligned perfectly with their long-term vision.
TalentSathi’s Role in the Hiring Success
TalentSathi facilitated:
- Requirement analysis with the client
- Screening of 100+ applications
- Behavioral, technical, and leadership assessments
- Detailed match-making based on experience & industry fit
- Interview scheduling and coordination
- Negotiation, onboarding, and placement support
Our goal remains the same: connecting top Nepalese talent with premium global opportunities.
Yunesh’s placement adds another successful milestone to our international recruitment achievements.
Closing CTA
Looking to hire Client Success Specialists, Technical Support Leads, or Support Managers for your organization?
Or searching for high-quality global career opportunities?
TalentSathi helps companies worldwide hire the best talent from Nepal.
Start your hiring or career journey today at www.talentsathi.com.
